Fiber internet support

Get answers on our support pages and in our knowledge base.

Find support for your Brightspeed Fiber plan

To help guide you to the right help and support articles, please let us know which router you are currently using.

Choose your router

I am using a Calix u6 router.


I am using a C4000XG,


or C30000Z router.


Still not finding what you’re looking for?

Click the chat icon or get in touch at 833-692-7773 (MYBRSPD).

Modem recycling program


Send us your old Brightspeed modem at no cost and we'll recycle it!

Brightspeed services support