Prepayment makes it easy for you to set up your monthly subscription, and it eliminates the need for a deposit or credit check. Service will begin on the same day it's installed and will automatically renew each month after the installation date.
Brightspeed Fiber service is billed electronically, so there is no paper statement. We send out email notification five days prior to each payment date, as well as a receipt after we process your payment. You can also review your payment history at any time by signing in to your account and looking in the "My Payments" section.
Monthly rates for Brightspeed Fiber are not fixed for any particular period of time. This means that monthly rates for services and leased equipment could increase while you are subscribed to Brightspeed Fiber.
When you pay the monthly subscription, we provide service for the full monthly period. Partial (or prorated) refunds are not available.
Sign in on the web or lor log into the Brightspeed Fiber app from your iOS or Android to access your Brightspeed Fiber account.
When you sign up for service, your email address is automatically set as your username, and cannot be changed. However, if you want, you can update the email you prefer to use for important account information. Sign in on the web or log into the Brightspeed app from your iOS or Android to change contact options.
Easy! Go to account sign-in and follow the "Forgot Password" prompts. Your username is the email address provided when you signed up for service.
Password rules: Your password must be at least 8 characters and include one letter, one number, and one special character.
A different residence requires a separate account. Therefore, to establish service at a second address, you will need to set up a new account with a different email address.
To cancel services or close your Brightspeed account please call 833-692-7773 (MYBRSPD) between 8 am - 6 pm, Monday through Friday..
Please note that a payment refund (prorated billing) is not available if you cancel your service in the middle of your monthly billing cycle, based on when you began your subscription.