How can I check if Brightspeed Internet is available in my area?

Enter your address on our service locator page to see available Brightspeed plans in your area. If Brightspeed isn’t available at your address yet, check back soon — we’re always expanding our coverage area to bring our fast, common-sense broadband to more customers.

How do I transfer my Brightspeed service to a new address?

Visit our moving page to check availability at your new address and learn about available plans. Enter your address, then follow the instructions to transfer service. You can also log into My Brightspeed to make changes to your account, including transferring service to a new address.

What should I do if my internet connection is slow or drops frequently?

Start with our internet troubleshooting guide, which includes simple steps that can help you resolve your connection issues. Still having problems? Visit our tech support center or contact our customer care experts.

How can I test my internet speed?

Use our free internet speed test to find out your current internet speed. For more information about internet speeds and determining your needs, see What internet speed do I need? To get the most useful and accurate speed rating, run your speed test under the conditions that most closely match your everyday internet needs. For example, if your home typically has someone working remotely and another person streaming media during the day, try to test during this period.