Getting your home ready for a fiber line connection.

Learn more about the installation process for Brightspeed Fiber Internet, including what underground construction means, the type of work that might be needed, and how you’ll know when your connection is ready to go.

Brightspeed technician greeting a customer at her door, representing friendly and reliable home internet service.

Types of underground connection

Every home is unique, and the work needed to get you connected can vary. A Brightspeed Authorized Contractor will complete the underground construction, and a Brightspeed technician will handle the fiber installation to your home.

Here are the common connection types:

Direct line

The most common type. A small trench, usually less than 6 inches deep, is dug from the street or sidewalk to your house. This trench is usually located on the same side of your house as the power connection.

In some cases, this work may happen before your fiber service is installed. In other cases, it may happen after. In the meantime, we’ll lay a temporary line on the ground, so you’ll have high-speed internet access right away.

Under the driveway

Sometimes we’ll need to run the line beneath your driveway, or even a neighbor’s driveway. If that’s the case, we’ll get the necessary permission first. This type of installation will always happen before your service is installed, usually a day or two before your installation date.

Under the street

We may need to dig beneath the road in front of your home. This requires special equipment and permits. The fiber line will then run underground to your home.

Brightspeed technicians installing a direct fiber line outside a residential home, digging a small trench from the street to the house to enable reliable high-speed internet and fiber connectivity.

Brightspeed technicians installing a fiber line under a residential driveway with orange cones and safety markers, preparing underground connection for reliable high-speed internet service.

Brightspeed technicians digging beneath a residential street to install underground fiber lines, using specialized equipment to connect high-speed internet service directly to nearby homes.

Stay informed with order updates.

We’ll keep you updated by text or phone with the contact details you shared when placing your order.

Make sure your contact details are up to date and opt in to text notifications during checkout.

Check your order status or reschedule an appointment in your MyBrightspeed account.

Have questions about your order? You can always chat or call us at 833-692-7773.

Our Brightspeed technician will:

Brightspeed technician waving beside a Brightspeed High Speed Internet service van parked in a residential neighborhood, ready to assist with professional fiber installation and customer support.

1. Connect your home to the new fiber line.

Once the permanent or temporary line is laid, a Brightspeed technician will come and connect it to your home.

Note: Someone 18 or older must be home during this appointment.

2. Make sure service is working in every room.

Our technician will test your new fiber service to make sure you’re connected in every part of your home.

3. Answer any questions before they leave.

We’ll make sure any questions you have about your new service are answered. Then, your new Brightspeed Fiber Internet is ready to enjoy!

Want to learn more?

Frequently asked questions

Do I need to be home when the Brightspeed Authorized Contractor is digging?

Nope! But we do ask that you secure pets and clearly mark any special areas of your yard (like gardens, fences, or sprinklers).

What if something delays my install date?

We’ll keep you updated by text or phone using the contact details you shared when placing your order. You can also check your order status or reschedule an appointment anytime in your MyBrightspeed account. Double-check that your contact info is up to date, and opt in to to text notifications so you never miss an update as things move forward

What happens to my yard after construction?

We understand your yard is important to you. Our team works carefully to keep things clean, and will patch any impacted areas once construction is done.

Why switch to fiber?

Fiber-optic cables are way more advanced than the old-school coaxial cables used by traditional cable internet. That means a faster, more reliable network that can handle all your smart home devices, streaming, video calls, and gaming without ever slowing down. You can learn more about our fiber technology here.