Channel Partner Program
Flexible solutions for your prospects and customers
Medium and Enterprise Business
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Wholesale
Products and services purchased for resale
Small Business
Products and services for businesses with fewer than 20 employees
About Brightspeed Business
We’re on a mission to bring more connectivity to America—learn more about our story
Business newsletter
Read the latest edition of our Business Connect newsletter or sign up to stay informed on products, events, and more
Events Calendar
Come meet the Brightspeed Business team at one of these upcoming industry tradeshows or local events.
Newsroom
Read the latest press releases and learn about all the great things that have Brightspeed in the news
Careers
See what positions are available at Brightspeed and join the team that’s making a difference
Contact us

Business Solutions
Channel Partner Program
Flexible solutions for your prospects and customers
Medium and Enterprise Business
Enterprise-grade solutions for organizations with more than 20 employees
Public Sector
Designed to support higher education, government agencies, and the communities they serve
Wholesale
Products and services purchased for resale
Small Business
Products and services for businesses with fewer than 20 employees
About
About Brightspeed Business
We’re on a mission to bring more connectivity to America—learn more about our story
Business newsletter
Read the latest edition of our Business Connect newsletter or sign up to stay informed on products, events, and more
Events Calendar
Come meet the Brightspeed Business team at one of these upcoming industry tradeshows or local events.
Newsroom
Read the latest press releases and learn about all the great things that have Brightspeed in the news
Careers
See what positions are available at Brightspeed and join the team that’s making a difference
Group Work

About the Brightspeed Systems Transformation

Following the close of our transaction in October 2022, Brightspeed communicated that we would operate on a replicated version of Lumen’s existing system under a Transitional Services Agreement (TSA) for a period not to exceed 24 months. This wholesale transformation will migrate from replicated systems to new, purpose-built systems for Brightspeed and our customers.

 

Over the coming weeks, we will continue to update you throughout this system transition to ensure you remained informed of our plans.

Your transformation questions, answered.

What is
changing?

 

It has always been a part of our transformation plan to migrate to systems that are purpose-built for Brightspeed to simplify our customer experience, optimize our solution support and modernize our approach to technology.

Why are we changing?

 

The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning and billing will all receive process enhancements.

What should you expect?

 

This will be a phased migration to the Brightspeed system stack. This system transition will begin in Q1 of 2024 and should be completed by the end of the year. Through continued communications we will partner on these updates and implement a plan that leads to a seamless transition.

Systems Transformation Updates

TransUnion Universal Order Connect Chosen as Enhanced Serviceability and Order Processing

For more information, visit our FAQs page.

Customer Communication
Package

Introducing the Customer Communication Package from Brightspeed Business. Here we will provide process updates related to our Systems Transformation.

Are you an existing Wholesale customer?

Wholesale customers will be able to interact directly with Brightspeed through these platforms, eliminating the need for manual ordering and updates. These solutions enhance serviceability and streamline order processing, enabling wholesale buyers and sellers to automate processes, speed order delivery, and provide a superior customer experience.

EASE

Customers Submitting ASRs and/or LSRs for non-converted states continue to use EASE for your orders.

UOC

For LSRs in Alabama, Georgia and Michigan orders will be submitted through the new UOC platform beginning in the second half of 2024.

LNP

For LNPs in Alabama, Georgia and Michigan orders will be submitted through the new UOC platform beginning in the second half of 2024.

 

Contact an expert

Please complete the form below and one of our experts will contact you.

 

Contact an expert

Please complete the form below and one of our experts will contact you.

 

Contact an expert

Please complete the form below and one of our experts will contact you.