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Wholesale:
Systems Transformation
Brightspeed’s steps to better serve your current and future needs.
About the Brightspeed Systems Transformation
Following the close of our transaction in October 2022, Brightspeed communicated that we would operate on a replicated version of Lumen’s existing system under a Transitional Services Agreement (TSA) for a period not to exceed 24 months. This wholesale transformation will migrate from replicated systems to new, purpose-built systems for Brightspeed and our customers.
Over the coming weeks, we will continue to update you throughout this system transition to ensure you remained informed of our plans.
Your transformation questions, answered.
What is
changing?
It has always been a part of our transformation plan to migrate to systems that are purpose-built for Brightspeed to simplify our customer experience, optimize our solution support and modernize our approach to technology.
Why are we changing?
The TSA period with Lumen will be ending and Brightspeed will be moving to new platforms that deliver more features and better performance. Ordering, provisioning and billing will all receive process enhancements.
What should you expect?
This will be a phased migration to the Brightspeed system stack. This system transition will begin in Q1 of 2024 and should be completed by the end of 2025. Through continued communications we will partner on these updates and implement a plan that leads to a seamless transition.
