Track your Brightspeed order status

Have you placed an order for products or services and are wondering how to check your order status? There are a few ways to do this:

Look for our confirmation email/letter

Whether you are a new or existing Brightspeed customer, we’ll send an order confirmation to the email address you provided when you placed your order. This email will include details such as your order number, service activation date, installation date if relevant, a link to track your order status, and your estimated charges. 

If you ordered a modem or other new equipment, you should receive a separate confirmation email.

If you didn't receive an email from us, be sure to check your spam or junk folder. If you still can't find it, contact us to make sure we have the correct email address for your order.

Some customers will receive a paper confirmation letter in addition to email, so check your physical mailbox as well.

Existing CenturyLink customers

If you are already a Brightspeed customer at the time of your order and are changing or upgrading your service, you can log in to My CenturyLink to find your order details. Any open orders will appear right on the My CenturyLink homepage, or you can go to the My Products section to find an order tracking link.

If you have a technician appointment scheduled

You can check the status of your appointment using our Service Appointment Manager. Enter your phone number or order number and state of residence to access details for any scheduled service or installation visits.

Before the day of your scheduled installation, you can: 

  • View your appointment time window
  • Reschedule or cancel your appointment 

On the day of your scheduled installation, you can:

  • Chat with us if you need to reschedule or cancel your appointment (up to the scheduled appointment time)

  • See your appointment details, including status (on our way, on-site, or work completed).

Need to change or cancel a technician appointment?

Still need help? Call or chat with our customer service team and we can check on the status of your order for you. We're here to help!

Was this page helpful?

Brightspeed services support