Check the status of your Brightspeed order.

Have you ordered goods or services and are unsure how to find out the status of your order? Several methods exist for doing this:

Watch for our letter or email confirmation

We'll send an  order confirmation to the email address you provided when you made your order, regardless of whether you are a new or old Brightspeed customer. This email will contain information like your order number, service activation date, installation date (if applicable), a link to check the status of your order, and an estimate of your costs. 

You should get a different confirmation email if you ordered a modem or other new hardware.

Check your spam or garbage bin if you didn't receive an email from us. Contact us  to confirm that we have the right email address for your order if you're still having trouble finding it.

Check your actual mailbox as well; some customers will receive paper confirmation letters in addition to emails.

Existing Brightspeed customers

If you are already a Brightspeed customer at the time of your order and are changing or upgrading your service, you can log in to My Brightspeed to find your order details. Any open orders will appear right on the My Brightspeed homepage, or you can go to the My Products section to find an order tracking link.

If you have a booked appointment with a technician

You can check the status of your appointment using our Service Appointment Manager. Enter your phone number or order number and state of residence to access details for any scheduled service or installation visits.

Before the day of your scheduled installation, you can: 

  • View your appointment time window
  • Reschedule or cancel your appointment 

On the day of your scheduled installation, you can:

  • Chat with us if you need to reschedule or cancel your appointment (up to the scheduled appointment time)

  • See your appointment details, including status (on our way, on-site, or work completed).

Need to change or cancel a technician appointment?

Still need help? Call or chat with our customer service team and we can check on the status of your order for you. We're here to help!

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