Use the Service Appointment Manager tool to find out about your scheduled appointment for repair of existing service or installation of new service.
Need to change or cancel a technician appointment?
You can access the tool in three ways:
|Using service appointment manager|
|Appointment type||View||Change||Cancel||Find technician|
NEW service installation
|✓||contact us||in many cases|
Repair of existing service
|✓||✓||✓||in many cases|
Before the day of your scheduled appointment, you can:
On the day of your scheduled appointment, you can:
Up until the day of the appointment, you can view the details about new installations or repairs.
You might see some of this information about your appointment:
Job description - this is the type of appointment.
Earliest start time & latest start time - The window of time during which your technician will show up is this. Keep in mind that a technician will only be assigned to your appointment if and when this field is made available.
You may be able to locate your technician on the day of your planned appointment. Please be aware that not all technicians presently have access to this service. You will see a "Find My Technician" button underneath the appointment details if the feature is accessible for your technician. A pop-up window containing the name and general location of your technician will appear when you click this button.
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