Can't sign in to My Brightspeed or the app

You can retrieve your username or reset your password for My Brightspeed online or the app. Note that your username and password should be the same for your online account and the app. 

Please note, this article relates to the username and password for My Brightspeed, our online billing and accounts system.

Are you looking to change your network password?

Forgot your username

If you can't remember your username for My Brightspeed, you can have it sent to you at the email address associated with your account. Simply click the button here or when you open your app.

Forgot your password

If you forgot your password for My Brightspeed, you can reset it. You'll need to provide your username (see above if you've forgetten it) and email address.


We'll send you an email with instructions to complete the password reset.

You can start the password reset process using the link here, or from the sign-in screen on your app.

Need help? Not sure which email address we have on file for your account? Having any other trouble retrieving your username or your password? Our Account & Billing Support team is happy to assist you. Just contact us by phone or by chat — we're here to help!

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