System Upgrade FAQs

Because we are currently doing system upgrades in your area, you can't view your account balance immediately. Next week after upgrades are complete, you can view your bill online at Brightspeed Internet Service Provider - Phone, TV & WiFi Plans, or by speaking to an agent via phone or chat. We apologize for any inconvenience.

We aren’t able to process any payments or orders now. Next week, you can go online to Brightspeed Internet Service Provider - Phone, TV & WiFi Plans to make or set up a payment.

Please call us at (855) 692-7773 to review the details of your order. Please note, we can't make any changes to your order until next week.

We can't process changes to your services during the system upgrades. Next week, you can make changes online at Brightspeed Internet Service Provider - Phone, TV & WiFi Plans.

Please call us next week at (855) 692-7773, after our system upgrades are completed. We would love to explore plan options that might better fit your needs and keep you as a valued customer.

Unfortunately, our service may be running slower than normal during the system upgrade period. For troubleshooting tips, please refer to our internet speed support guide.