An Ethernet cable running from the fiber terminal should be plugged into the LAN/WAN port on the back of the Calix u6 router. Once connected, the status light on the front of the modem will be solid green.
No green light?
If the Calix u6 is blinking red after going through the steps listed in the quick start documents, that’s an indication that it was unable to get an IP address from the internet device it is connected to. In some cases, the modem your Calix u6 is connected to, which provides access to the internet, will need to be rebooted to allow for the Calix u6 to obtain an IP address. If after rebooting the modem, your system is still not able to connect and is flashing red for several minutes, please contact us.
Start by checking the connections to the back of the modem:
Make sure you have an Ethernet cable plugged fully into the WAN port on the back of the modem. The other end of this cable should be plugged into the active wall jack or indoor fiber terminal.
Make sure the power cord is firmly plugged into the power port on the back of the modem and into a working electric outlet.
Now check the status light again.
Still not on? Check to see if any electrical breakers or outlets with circuit breakers in them have been tripped. If your fiber terminal was installed in your garage or outside your home, it's likely that it plugs into a ground-fault circuit interrupter (GFCI) outlet. These have built-in circuit breakers that can trip when there is an overload or other issue with the electrical current.
No Internet light?
If you have a solid WAN light but no internet light, it's an issue for the Brightspeed repair team. Please contact us to get help.