Notifications of Certain Account Changes. In addition to changes outlined above regarding access to account information, Brightspeed will notify customers of certain account changes. For example, whenever an online account is created or changed, or a password or other form of authentication (such as a "secret question and answer") is created or changed, Brightspeed will notify the account holder. Additionally, after an account has been established, when a customer's address (whether postal or e-mail) changes or is added to an account, Brightspeed will send a notification. These notifications may be sent to a postal or e-mail address, or by telephone, voicemail or text message.
Business Relationships and Exemption From the Rules. Brightspeed's practices with respect to CPNI access and required notifications will essentially be the same for our residential and small business customers.
But in cases where Brightspeed and a business have a contractual relationship, and the business has access to a dedicated account representative, the authentication processes used by the parties may be different and notifications might not be sent. In these cases, Brightspeed will verify a person's authority to discuss account information through communications with the person claiming to represent the account holder. And in situations where a customer seeks online access to account information, an access code will be required.
In some cases, Brightspeed and the business will have a formal written agreement that will contain a confidentiality provision. In other cases, the contractual relationship will be based on purchases made by the customer from a Brightspeed tariff or Rate and Service Schedule (RSS), or on the words and conduct of the parties. The relationship will reflect Brightspeed's long-standing protection of customer account information and our practices of not using or disclosing such information except to provide services or as permitted or required by law.
Marketing rules. The FCC has categorized consumer CPNI into three "buckets": local, long distance, and wireless service. The CPNI that a carrier can use to market its services to its customers without their approval depends on what service buckets the customer already buys from. Carriers are permitted to use CPNI for marketing similar products within a service bucket (if a customer buys only one service) or buckets (if a customer buys out of more than one bucket). In addition, only those companies that sell Brightspeed services, including our agents and authorized sales representatives, will use this information.
NOTE: Previously we asked Small Business customers for permission to use CPNI to market products and services while on our online portals. We have simplified our systems and processes effective December 2015 for Consumer customers and June 2016 for Small Business customers. As a result, we will now maintain only one CPNI preference for accounts and not a separate preference for online use. If you have questions or wish to make any changes to your CPNI election, please contact us.
Questions or Comments. Brightspeed takes seriously our obligation to protect customer information. Our compliance with the rules enacted by the FCC is a continuation of our long-standing practice. If you have questions about this notice or about our specific commitment to the protection of your information, please contact us at Privacy@Brightspeed.com