Have you purchased a new Axon (Greenwave) Axon (Greenwave) C4000 or Zyxel C4000 series modem from Brightspeed and are putting the service together on your own? Before finishing the installation procedure, there are a few things you should be aware of. Before you start, make sure to read the complete instructions below for the best results.
On or before the day your service is supposed to begin, your modem will come in the mail. Search for an email containing information about your order confirmation and a link to follow its status. On your start date, your line must be operational by 7 p.m. If your service has already been activated, you might get a message earlier in the day. At that point, you can begin the installation process. If in doubt, you might wish to put off connecting your modem until after 7 o'clock.