How to return your Brightspeed - Provided Equipment

Returning your Brightspeed-Provided Equipment is quick and easy. Follow the steps below to get started.

Select your customer type below:

Residential customers:

View Return Instructions

Replacement of Brightspeed-Provided Equipment

Start process

Enterprise, Mid Markets and Small Business customers:

View Return Instructions

Residential Customers:

Do I need to return my equipment?

If you’ve canceled your Brightspeed service and were using equipment provided by us, you’ll need to return it within 30 days of the date your service was disconnected to avoid additional charges. We recommend returning your equipment right away.

What equipment should I return?

Do not return:

Equipment labeled “PROPERTY OF BRIGHTSPEED. DO NOT REMOVE FROM PREMISES.”
Fiber ONT devices (1100, 1101)

Examples of equipment that must be returned:

Brightspeed-Provided Equipment includes, to the extent provided as part of your service(s):

DSL (Digital Subscriber Line) modem/router is the device provided by Brightspeed to deliver your internet service. (C3000, C4000)
Fiber routers, a Fiber Router is provided by Brightspeed to provide your homes LAN network including the Wi-Fi network (u6, 7u10t, C4000)
Mesh extenders are the mesh extender units provided by Brightspeed. (u4m, u4hm, 7u6m)
Power cords and accessories

Need help?

Options for Return Labels

You have two choices for return labels after entering your name and address on the Brightspeed returns website. Lacking a printer? Not an issue. There are choices available that don't involve printing.

Print and email your return label: You will receive the label as a PDF through email, where you can print it now or later. Even better, you may take that email to a UPS Store and ask them to print it for you.

Request a QR code: You will receive a digital code that you can present along with your boxed equipment at a UPS Store. You may then take that digital code to a UPS Store and ask them to print it for you.

When returning Brightspeed-Provided Equipment to Brightspeed, it’s important to follow the packing and shipping instructions below to ensure your package is processed correctly and avoid any Non-Return Equipment Fees.

Packing and Shipping Instructions

Please follow these instructions carefully to ensure your equipment arrives safely and is processed correctly. Proper returns help you avoid Non-Return Equipment Fees for any unreturned equipment.

Gather all Brightspeed-provided equipment, including routers, mesh extenders, and all accessories such as power cords, ethernet cables and power supplies.
Pack the items in a sturdy box with adequate padding.
Seal the box securely with packing tape.
Remove or cover any previous shipping labels on the outside of the box.
Fold the printed return label along the indicated line. Attach it to one side of the box using a clear shipping pouch or cover the entire label with clear shipping tape.
Drop off the package at any authorized UPS Shipping Center location.
Be sure to get a receipt

Important: Packages shipped without the UPS return label provided by Brightspeed cannot be tracked, and delivery to the correct destination cannot be guaranteed.

Click here to start the return label process

From there, click "Continue as Guest” & follow the instructions to fill out the shipping label.

Return Your Brightspeed Business Equipment

If you’re an Enterprise, Mid-Market, or Small Business customer using Brightspeed Voice+ or RingCentral equipment, follow the steps below.

Who should use this page?

This page is for Business customers returning Voice+ or RingCentral equipment.
If you’re a Residential customer, see the Residential Customer section above.

How to start your return

Contact your sales representative or call 833-363-2313 and select Option 1. Our team will guide you through the process.

Important notes:

Your account team can provide instructions
Have your account information ready

Special instructions

All Brightspeed-Provided Equipment must be returned within 30 days from the date your services are terminated to avoid additional charges.

Canceling service: Final bills

If you recently subscribed to Brightspeed Internet service and chose to use your own router, please store your Brightspeed-provided router in a safe and easy-to-remember location. If you experience service issues in the future, you may be asked to reconnect the Brightspeed router to help diagnose the problem.

Replacement of Brightspeed-Provided Equipment

Returning faulty or defective equipment

If you believe your equipment is faulty and needs to be replaced, contact technical support first to confirm that your equipment needs to be replaced. Our team will help you determine if your equipment can be repaired. If approved, we’ll send a replacement and will need to return the defective device after receiving the new one.

Start Your Return

Need help?

If you have questions about your return, billing, or equipment status, contact Brightspeed support.

Equipment recycling program

Did you know that less than 20% of discarded electronics were recycled worldwide in 2019? We are doing our part to keep e-waste out of landfills, but we can't do it without you! Please follow the return instructions above to get a prepaid shipping label and ship your old Brightspeed-Provided Equipment* back to us, and we will refurbish or recycle. Thank you for your partnership with this important initiative.

Start Your Return

*Note: Please check for Equipment labeled “PROPERTY OF BRIGHTSPEED. DO NOT REMOVE FROM PREMISES.” Do not return this equipment to Brightspeed.