Setting up a 2.4 GHz Network

Most customers won't need to do this.

Some older devices—like smart plugs, cameras, printers, doorbells, thermostats, and garage door openers—can only connect to a 2.4 GHz WiFi network.

If your device won't connect to WiFi during setup, creating a separate 2.4 GHz network may help.

Before you begin, you'll need:

Option 1: (Recommended)

• A phone with the Brightspeed WiFi App

OR

Option 2:

• A device connected to your Brightspeed WiFi
• Your modem's Admin Username and Admin Password (printed on the modem sticker)

Option 1

Step 1: Open your Brightspeed WiFi App

While connected to your Brightspeed WiFi:

1. Click Network tab on bottom of screen
2. Choose Add Network
3. Select Network Type Custom
4. Choose a new Network Name (SSID)
5. Create a new password
6. For “Band” select 2.4G
7. Select Save to save your changes
    

Option 2

Step 1: Open your modem settings

While connected to your Brightspeed WiFi:

1. Open a web browser.
2. Type http://192.168.1.1 into the address bar.
3. Sign in using your modem's Admin Username and Admin Password.
   1. Tip: These are different from your WiFi name and WiFi password. They're printed on the sticker on your modem.
4. You may be prompted to set up a new Admin Username and Password.
    

Step 2: Create your 2.4 GHz network

After signing in:

1. Open the Wi-Fi Menu on the left side
2. Select Secondary Networks
3. Select Create Secondary Network
4. For “Type” Select Custom
5. Choose a new SSID (WiFi Name)
6. For “Band” select 2.4G
7. Create a new password
8. Select Apply to save your changes

When should I use a 2.4 GHz network?

Most newer phones, tablets, and computers work best when they automatically choose between 2.4 GHz and 5 GHz.

• You may want to use a separate 2.4 GHz network if:
• Your smart home device only supports 2.4 GHz
• A printer won't connect
• An older device can't find your WiFi
• A setup app tells you to use 2.4 GHz

Do I need a separate 2.4 GHz network?

Usually, no.

Most Brightspeed modems automatically manage both 2.4 GHz and 5 GHz, so you don't need to choose between them.

Only create a separate 2.4 GHz network if a device specifically requires it.

2.4 GHz vs. 5 GHz