Connect a device to your wifi network

Connect a device to your WiFi:

You can use these steps to connect a phone, tablet, laptop, smart TV, printer, game console, or other device to your Brightspeed WiFi.

Before you begin:

Make sure:

Your modem is turned on.
The Internet light on your modem is green.

Step 1: Find your WiFi name and password

Look for the sticker on the bottom or side of your modem.

You'll find:

SSID- Your WiFi name
WPA Key- Your WiFi password

How to find the SSID/password on your modem label

Lost your WiFi name and password?

If you previously customized your WiFi network login and lost or forgot the credentials, you can look them up by typing the IP Address listed on the sticker into any browser. Then log in with the username “admin” and the password listed at the bottom of the sticker. If you can't access your settings, you may need to reset the modem to its default settings, then log in using the information on the label.

Step 2: Connect your device

On your phone, computer, TV, or other device:

Open WiFi Settings.
Choose your WiFi name from the list.
Enter your WiFi password.
Select Connect or Join.

That's it! Most devices will connect within a few seconds.

Tip:

If you see an option like "Remember this network” or “Connect automatically”, select it if you'd like your device to reconnect automatically in the future.

Connecting another device?

Just repeat these same steps for each new device.

Having trouble?

If your device won't connect, try these quick fixes:

Double-check the password
- WiFi passwords are case-sensitive.
- Make sure you enter it exactly as shown.
Restart the device
- Turn the device off and back on, then try again.
Make sure WiFi is turned on
- Open your device's WiFi settings and confirm WiFi is enabled.

Introducing WiFi 6

WiFi 6 is the next generation in-home WiFi technology, designed for the ever-increasing demand of connected homes and gigabit connections. Compared to WiFi 5, it delivers: