If you lease your modem
If you lease your modem from Brightspeed, you must return the modem within 30 days from the date you cancel your service. If you do not, you will be responsible for the full retail cost of the equipment.
If you purchased your modem
If you cancel service within 30 days of starting new service, you can be refunded for a purchased modem. The modem must be in new, working condition, and we must receive the returned modem within 30 days after the date you cancel service.
If you have had Brightspeed service for more than 30 days and you purchased your modem, we invite you to return the modem, at no cost to you, and we'll be happy to recycle it.