When something goes wrong with your internet connection, restarting your modem is the first thing you should attempt. It is sometimes the simplest technique to enhance sluggish or patchy connections and fix wireless problems.
It's important to always reboot your modem after an outage.
Anyone can reboot manually, and many customers can also use the app.
Note: "Reboot" simply means to restart, or turn a device off and then back on. Some also call this "power cycle."
It's crucial to remember that while your modem reboots, all devices linked to it (or its wireless network) will lose their access to the internet. When the modem has completely rebooted, your devices will automatically rejoin if they are set up to remember that wireless (WiFi) connection. If not, you must utilize your device's settings to re-establish WiFi after rebooting.
To reboot your modem manually, follow these steps:
Green light ring on the C4000 modem shows internet connection
Green power, DSL and internet lights on a tower or box-style modem shows internet connection
For some modems, you can reboot from the app. If this option hasn't been added for your modem yet, it's coming soon!
Select My Services at the bottom of the screen after logging in. You'll see a selection of online possibilities if you have access to the internet. On Reboot My Modem, click. Then, keep performing the actions listed below.
Tap on the Reboot Now button. You can also choose to schedule a reboot for a later time (time zone based on modem's location).
The reboot is now in progress. Click "OK" on the message dialogue to return to the Reboot My Modem screen.
You'll need to wait for a few minutes while the reboot completes. If you are near your modem, you'll see the lights go off, and then start lighting up again as it boots up. Once the INTERNET light turns green, you know you're back online.
Another way to know when the reboot is done is to watch your phone’s WiFi connection. You will lose your WiFi connection when the modem shuts down. Then, once it boots back up and starts sending out the wireless signal again, your phone will either auto-connect OR you'll be able to see your WiFi network show up in the list of available networks.
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