As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.
If you are ready to upgrade your modem, contact customer service to order a new modem. Your representative can help you select the best one for your plan.
Internet-only customers, you may be able to order a new modem online.
Here's how to check: Sign in to My CenturyLink and find "My Internet" under the Home tab or the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.
For now, you can still get support from Brightspeed if you own one of these modems, but they are being phased out, which means they'll be retired in the near future.
List updated 07/2022
These older modem models are retired, which means you cannot get technical support from Brightspeed if you have an issue.
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