Retired Brightspeed modems

As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.


If you are ready to upgrade your modem, contact customer service to order a new modem. Your representative can help you select the best one for your plan.

If you’re an internet-only customer, you may be able to order a new modem online.

Here's how to check: Sign in to My Brightspeed and find "Internet" under the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.

Soon-to-be-retired modems

For now, you can still get support from Brightspeed if you own one of these modems, but they are being phased out, which means they'll be retired in the near future.

  • Actiontec C1000A
  • Actiontec C1900A 
  • Actiontec C2000A
  • Actiontec PK5000 
  • Actiontec Q1000 
  • Technicolor C2000T
  • Technicolor C2100T
  • Zyxel C1000Z
  • Zyxel C2100Z
  • Zyxel FR1000Z 
  • Zyxel Q1000Z 
  • Zyxel PK5000Z 
  • Westell 7500

List updated 07/2022

Retired modems (no longer supported)

These older modem models are retired, which means you cannot get technical support from Brightspeed if you have an issue. 

  • 2Wire (all models)
  • Accton DSL 1000
  • Actiontec 1520/1524
  • Actiontec GT701 series
  • Actiontec M1000
  • Actiontec Q2000 
  • Alcatel 330
  • Arescom 800
  • Comtrend CT-5361T
  • Cisco 678 (DMT only)
  • Cisco DDR-2200
  • D-Link AC1200 
  • Efficient Speedstream (all models)
  • Intel 2200/3200
  • Lucent DSL Pipe
  • Motorola 3347
  • Netopia (all models)
  • Starbridge Lynx
  • Speedtouch/Thompson (all models) 
  • Westell (all models except 7500)
  • Visionnet (all models)
  • Zyxel 600 series
  • Zyxel NBG-419N
  • Zyxel P870HN 
  • Zyxel Q100 

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