Non-Brightspeed (also referred to as "third party") modems have not been tested with the Brightspeed network. Brightspeed highly recommends using one of our approved and certified modems, which have been tested and approved to work optimally with our high-speed internet technology.
Brightspeed technicians will not be able to install service using non-Brightspeed equipment. So, if a professional installation is required for new service, your technician will opt for a new recommended Brightspeed WiFi gateway to set up and optimize the connection. After the installation is complete, and you are able to successfully connect a third-party modem, you can return the Brightspeed modem.
Please note that modems from cable internet providers do not work with Brightspeed internet service.
To order a Brightspeed-certified modem, chat with customer service.