View wireless diagnostics in your modem utilities

The Wireless Diagnostics tool gives you insights into your WiFi network, including WiFi channels available, specific devices, and access points. Follow the step-by-step guide below to access the Wireless Diagnostics tool.

5.  Select "Wireless Diagnostics" in the left sidebar. 

Wireless Diagnostics step 5

6. Select a Wireless Diagnostic Tool from the dropdown menu. The list of diagnostic tools varies from model to model, so your particular router may not offer all of the options listed below.  

Wireless Diagnostics drop-down menu

Click on the diagnostic names below to view samples. A description of all diagnostic tools is provided below.

The client table shows you a list of devices connected to your WiFi network.

AP Scans show you the access points (AP) near you, specific to either the 2.4 GHz or 5 GHz wireless frequency.

Client Diagnostics gives you data specific to each device connected to your WiFi network. This is helpful when one device is having WiFi problems.

Channel Analysis gives you data about available WiFi channels, including non-WiFi noise, noise from other access points, total channel noise, and channel rank. This can help you choose and set the optimal channel.

Was this page helpful?