Received a Brightspeed reward offer when you signed up for service? Here’s how it works.

If your Brightspeed service includes a Digital Reward Card offer, this page will guide you through the reward process from order confirmation to redemption and card use.

How It Works

Getting your Digital Reward Card is a simple three-step process:

1. Qualify for Your Reward

Keep your qualifying service active and your account in good standing for 90 days to become eligible for your reward.

2. Claim Your Digital Reward Card

Once you’re eligible, we’ll email you an activation code to claim your reward. After you claim it, we’ll begin preparing your Digital Reward Card. Look for another email within 2–4 business days with your redemption code and next steps.

3. Redeem Your Digital Reward Card

When your Digital Reward Card is ready, we’ll email you a redemption code and instructions to redeem your card. Once redeemed, your Digital Reward Card is ready to use online wherever prepaid Mastercard® is accepted.

Welcome to Brightspeed rewards!

Your Rewards Journey

Step 1: Place Your Order

After you place your order, you'll receive an Order Confirmation email summarizing your purchase.
This email includes the Digital Reward Card(s) associated with your offer, your reward amount, and other important order details.
Tip: Save this email so you can reference your reward offer throughout the qualification process.

Step 2: Install and Maintain Your Service | Installation Day – Day 90

Once your qualifying service is installed, your Digital Reward Card qualification period begins.
To become eligible to redeem your Digital Reward Card, simply:
Keep your qualifying service active for 90 days.
Maintain your account in good standing.

Step 3: Check your Inbox | 3-10 Days After Installation

You’ll receive an email from Brightspeed 3-10 days after your service has been installed to introduce your Digital Reward Card journey and explain the next steps.

Step 4: Get excited, you’re almost there! |75 Days After Installation

We'll send a second email from Brightspeed closer to when you qualify to claim your reward to let you know where you are in the reward timeline.
We’ll also provide tips and tricks to help you avoid missing your Digital Reward Card offer email in Spam or Junk, like adding noreply@brightspeedrewards.com and noreply@brightspeed.myprepaidcenter.com to your Contacts or Safe Senders list to help make sure you receive future reward emails.

Step 5: Claim Your Reward | 90-95 Days After Installation

Once you’ve met the eligibility requirements, you’ll receive an email from noreply@brightspeedrewards.com with an activation code to claim your reward.
Follow the instructions in the email to enter your activation code and claim your reward. You must claim your reward within 60 days of receiving the email. If not, the reward expires and will not be reissued.
Once claimed, we’ll begin preparing your Digital Reward Card.
If you think you’ve qualified but haven’t received the email, check your Spam or Junk folder and search for noreply@brightspeedrewards.com.

Step 6: Redeem Your Digital Reward Card | 2–4 Business Days After You Claim Your Reward

When your Digital Reward Card is ready, you’ll receive another email with a redemption code and instructions to redeem your card.
Follow the instructions in the email and enter your redemption code to securely access your Digital Reward Card.
Once redeemed, your Digital Reward Card is ready to use online wherever Mastercard® is accepted.

Frequently Asked Questions

Your Order Confirmation email lists the Digital Reward Card(s) associated with your order. If you are unsure which reward was included with your purchase, refer to your Order Confirmation email or contact Brightspeed Support.

You can also refer to your Order Confirmation email, which lists the Digital Reward Card(s) associated with your order. If you still need help, contact Brightspeed Support.

Add noreply@brightspeedrewards.com and noreply@brightspeed.myprepaidcenter.com to your Contacts or Safe Senders list before you become eligible. Also check your Spam or Junk folder and search your inbox for noreply@brightspeedrewards.com and noreply@brightspeed.myprepaidcenter.com if you think you have already qualified.

After you claim your reward, you’ll receive another email within 2–4 business days with a redemption code and instructions to redeem your Digital Reward Card. Once redeemed, your card is ready to use online wherever Mastercard^® is accepted.

We will send email updates throughout the reward journey, including when your Digital Reward Card is on the way.

Visit myprepaidcenter.com to view your balance and transaction history.

No, the Digital Reward Card cannot be used to pay your Brightspeed bill. The digital prepaid Mastercard® is intended for online purchases anywhere prepaid Mastercard® is accepted, subject to the card terms and conditions.

You can use it anywhere prepaid Mastercard® is accepted, including many online retailers and merchants that accept digital wallet payments.

Once your Digital Reward Card is ready, you’ll receive an email with a redemption code and instructions. Follow the instructions to redeem and securely access your card. Once redeemed, your Digital Reward Card is ready to use online wherever prepaid Mastercard^® is accepted.

Yes. You must claim your reward within 60 days of receiving your activation code via email.

Once your Digital Reward Card is redeemed, it expires 180 days after the issue date. Be sure to use your full balance before the expiration date and review your card details for additional terms and conditions.