Retired Brightspeed modems

As modems get older, internet providers have to phase them out of use. A retired device may connect to the internet, but may not deliver optimized internet service and will be more likely to cause connection issues. We provide information on all our modems to help you continue to use and troubleshoot your device. However, a retired modem should be replaced as soon as you are able.

If you are ready to upgrade your modem, contact customer service to order a new modem. Your representative can help you select the best one for your plan.

If you’re an internet-only customer, you may be able to order a new modem online.

Here's how to check: Sign in to My Brightspeed and find "Internet" under the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.

Soon-to-be-retired modems

For now, you can still get support from Brightspeed if you own one of these modems, but they are being phased out, which means they'll be retired in the near future.

Actiontec C1000A
Actiontec C1900A
Actiontec C2000A
Actiontec PK5000
Actiontec Q1000
Technicolor C2000T
Technicolor C2100T

Zyxel C1000Z
Zyxel C2100Z
Zyxel FR1000Z
Zyxel Q1000Z
Zyxel PK5000Z
Westell 7500

List updated 07/2022

Retired modems (no longer supported)

These older modem models are retired, which means you cannot get technical support from Brightspeed if you have an issue.

2Wire (all models)
Accton DSL 1000
Actiontec 1520/1524
Actiontec GT701 series
Actiontec M1000
Actiontec Q2000
Alcatel 330
Arescom 800
Comtrend CT-5361T
Cisco 678 (DMT only)
Cisco DDR-2200
D-Link AC1200
Efficient Speedstream (all models)

Intel 2200/3200
Lucent DSL Pipe
Motorola 3347
Netopia (all models)
Starbridge Lynx
Speedtouch/Thompson (all models)
Westell (all models except 7500)
Visionnet (all models)
Zyxel 600 series
Zyxel NBG-419N
Zyxel P870HN
Zyxel Q100

Don't see your modem listed?

If you have a Brightspeed modem, view our list of newer modems or check the full list of Brightspeed-certified modems to see more support materials.
If you use a modem from a source other than Brightspeed, you can learn more about third-party modems.