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View wireless diagnostics in your modem utilities
The Wireless Diagnostics tool gives you insights into your WiFi network, including WiFi channels available, specific devices, and access points.
1. Connect a device, such as a computer or tablet, to the internet through WiFi or using an Ethernet cable connected to your modem.
2. Open a web browser and type http://192.168.0.1 into the web address field.
3. Log in to the modem's settings interface (Modem GUI) using your Admin Username and Admin Password. Note that these are different from your wireless network name (SSID) and WiFi password (security key).
You can find the Admin Username and Password printed on the sticker attached to the side, back or bottom of the modem.
CAUTION! Do not remove or lose your modem sticker, which includes your default admin username and password. These preset credentials cannot be retrieved, and your modem could become unusable without them.
The modem sticker shows you TWO important sets of login credentials. How do you use each one?
SSID and key/wireless password: Used to access and connect to your WiFi network
- SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers)
- Key/Wireless Password is the password you will enter on your devices to connect securely to your network
- These default settings can also be customized in the modem settings or through the app
Admin username and admin password: Used to log in to your modem settings portal
- Access secure settings such as firmware updates, WiFi security, schedules, and more
- When connected to your home network, go to http://192.168.0.1 to access the portal (also called the GUI)
- These default settings can also be customized in the modem settings
4. Select the Utilities icon in the main menu.
5. Select "Wireless Diagnostics" in the left sidebar.
6. Select a Wireless Tool from the dropdown menu. The list of diagnostic tools varies from model to model, so your particular router may not offer all of the options listed below.
Click on the diagnostic names below to view samples.
The client table shows you a list of devices connected to your WiFi network.
AP Scans show you the access points (AP) near you, specific to either the 2.4 GHz or 5 GHz wireless frequency.
Client Diagnostics gives you data specific to each device connected to your WiFi network. This is helpful when one device is having WiFi problems.
Channel Analysis gives you data about available WiFi channels, including non-WiFi noise, noise from other access points, total channel noise, and channel rank. This can help you choose and set the optimal channel.
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