Brightspeed compatible modems

Which modems are certified by Brightspeed and which are recommended for the service's optimal performance are covered on this page.

Being aware of modem compatibility

 

Every modem is designed to operate in a given speed range and with a particular sort of internet technology. Depending on your location and the speed you chose, Brightspeed uses several core technologies (fiber and other DSL kinds).

 

Why is this important? Even if you have a Brightspeed modem, it won't function unless it can handle the particular speed and technology of your provider.

A gateway from Brightspeed enables you to access the internet with WiFi-enabled devices without the need for additional hardware. The devices shown below are the newest WiFi gateways that we provide.

The appropriate gateway will be picked for you when you acquire internet service depending on the internet technology and speed available at your address.

Modem options

Lease$15/monthNewer models include Secure WiFi
Purchase$150 - $200Includes 12-month warranty for repair or replacement

Rates subject to change. Taxes may apply.

If you’re an internet-only customer, you may be able to order a new modem online.


Here's how to check: Sign in to My Brightspeed and find "Internet" under the Services tab. Then look for an "Upgrade Modem" link to go to online ordering. If you don't see the link, you can't order online at this time, but you may still be eligible for an upgrade. Call or chat and an agent will help walk you through the process.

Certified Brightspeed modems

"Certified" denotes that our modems have undergone testing on the Brightspeed network to ensure that they operate as anticipated and are compatible with our internet-based system. All of the active Brightspeed-certified modems are listed in the drop-down menu below.

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Find the model number on your modem sticker

Check the sticker on the back or bottom of the modem to find your model name and number.

Find Modem Make Model Image
c4000 label make model image

Select a brand and model to see modem compatibility details. 

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Modem compatibility table


* The newest models are shown below in yellowLearn more >

 

 DSL
Max Tested Download Speeds
Fiber
Max Tested Download Speeds
  
ModelADSLADSL2VDSLGPONPortsFeatures
Actiontec C1000A7 Mbps20 Mbps80 MbpsN/AGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n
Actiontec C1900A7 Mbps20 Mbps (40 Mbps pair-bonded)40 Mbps (100 Mbps bonded) 940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n
Actiontec C2000A7 Mbps20 Mpbs (40 Mbps bonded)40 Mbps (100 Mbps pair-bonded) 940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n
Actiontec C2300AN/A25 Mbps bonded100 Mpbs (140 Mbps pair-bonded)940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, 5 GHz n/ac, CBRAS
Actiontec C3000A7 Mbps20 Mbps (40 Mbps pair-bonded)100 Mpbs (140 Mbps pair-bonded)940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, 5 GHz n/ac
Actiontec PK50007 Mbps20 MbpsN/AN/A100 Mbps Eth (4)2.4 GHz b/g
Actiontec PK5001A7 Mbps20 MbpsN/AN/A100 Mbps Eth (4)IPv6, 2.4 GHz b/g/n
Actiontec Q10007 Mbps20 Mbps40 MbpsN/AGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n
Adtran C424GN/AN/AN/A940 MbpsGig Eth (4)  Brightspeed ON, IPv6, 2.4 GHz b/g/n, 5GHz n/ac
Axon C4000BGN/A40 Mbps pair-bonded140 Mbps pair-bondedN/A

Gig Eth (5), USB Host PortIPv6, 2.4 GHz b/g/n, 5 GHz n/ac/ax, CBRAS
Axon C4000LG7 Mbps20 Mbps100 MbpsN/AGig Eth (5), USB Host PortIPv6, 2.4 GHz b/g/n, 5 GHz n/ac/ax, CBRAS
Axon C4000XGN/AN/AN/A940 MbpsGig Eth (5), USB Host PortIPv6, 2.4 GHz b/g/n, 5 GHz n/ac/ax, CBRAS
Calix C844GN/AN/AN/A940 MbpsGig Eth (4); USB Host PortBrightspeed ON, IPv6, 2.4 GHz b/g/n, 5GHz n/ac
Cisco 2200DDRN/A25 Mbps pair-bondedN/A100 Mbps100 Mbps Eth (4)2.4 GHz b/g
Greenwave C4000 seriesSee Axon models above 
Technicolor C1100T7 Mbps20 Mbps40 Mbps940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, CBRAS
Technicolor C2000T7 Mbps20 Mbps (40 Mbps pair-bonded)40 Mbps (100 Mbps pair-bonded) 940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n
Technicolor C2100T7 Mbps20 Mbps (40 Mbps pair-bonded)40 Mbps (100 Mbps pair-bonded) 940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, 5 GHz n/ac, CBRAS
Westell 75006 Mbps10 Mbps N/AN/AEth (4)2.4 GHz b/g
Zyxel C1000Z7 Mbps20 Mbps40 MbpsN/AGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, CBRAS
Zyxel C1100Z7 Mbps20 Mbps100 Mbps940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, CBRAS
Zyxel C2100Z7 Mbps20 Mbps (40 Mbps pair-bonded)40 Mbps (100 Mbps pair-bonded) 940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, 5 GHz n/ac, CBRAS
Zyxel C3000Z7 Mbps20 Mbps (40 Mbps pair-bonded)100 Mbps (140 Mbps pair-bonded)940 MbpsGig Eth (4); USB Host PortIPv6, Vectoring, 2.4 GHz b/g/n, 5 GHz n/ac, CBRAS
Zyxel C3510XZN/AN/AN/A940 MbpsGig Eth (5), USB Host PortIPv6, 2.4 GHz b/g/n, 5 GHz n/ac/ax, CBRAS
Zyxel C4000BZN/A40 Mbps pair-bonded140 Mbps pair-bondedN/A

Gig Eth (5), USB Host PortIPv6, 2.4 GHz b/g/n, 5 GHz n/ac/ax, CBRAS
Zyxel C4000LZ7 Mbps20 Mbps100 MbpsN/AGig Eth (5), USB Host PortIPv6, 2.4 GHz b/g/n, 5 GHz n/ac/ax, CBRAS
Zyxel FR1000ZN/AN/AN/A500 MbpsGig Eth (4); USB Host Port CIPv6, 2.4 GHz b/g/n
Zyxel PK5000Z7 Mbps20 MbpsN/AN/A1000 Mbps Eth (4)2.4 GHz b/g
Zyxel PK5001Z7 Mbps20 MbpsN/AN/AGig Eth (4); USB Host PortIPv6, 2.4 GHz b/g/n
Zyxel Q1000Z7 Mbps20 Mbps40 MbpsN/A100 Mbps Eth (4)2.4 GHz b/g/n

 

Note: Listed speeds reflect the maximum download speed the technology can deliver on Brightspeed services. In-home speeds may differ based on router setup, devices and other factors.

Don't see your modem listed?

If your modem is not on the Brightspeed certified or recommended modem list, it’s either a retired Brightspeed device or what’s called a third-party modem (from another provider).
 

Utilizing one of our accredited or suggested WiFi modems (gateways), which have been examined and found to function best with our high-speed internet technology, is strongly advised by Brightspeed. Devices that are out of date or from a third party are more likely to have performance problems and may not connect properly to your internet service.

 

If you're ready for an upgrade, contact us to purchase or lease a new modem.

Brightspeed modem/router FAQs

Have more questions about Brightspeed modems? Check out the most common questions and answers below.  

For optimal performance, the preferred models for Brightspeed DSL internet service are:

The compatible models for Brightspeed Fiber service are:

You will get the best experience and performance by using certified Brightspeed equipment. Why? Our modem/router combo (gateway) is tested and guaranteed to be optimized for maximum performance and easy setup. Our modems also come with free 24/7 tech support. You can purchase or lease a compatible modem from Brightspeed to use with your service. If bringing your own modem is an option, you will see a note during the online order process. However, not all modems are able to connect to Brightspeed internet service. Check the drop-down above to learn more about each model of gateway offered.

Read more about using third-party modems.

"Certified" means our modems have been tested on the Brightspeed network to ensure they are compatible with our internet technology and that they perform as expected. Our technical experts determine the modem's maximum speed and check IP compatibility. All Brightspeed-certified modems include 24/7 technical support and free McAfee security protection.

If you are looking to use a different modem with your existing service, our representatives can help you determine compatibility. If you are ordering new service, you will be guided to purchase or lease the correct Brightspeed modem to get the best connection and performance. 

What's the difference between a modem and a router? And what's a gateway?
 

  • modem connects your home network to the larger provider network. The modem is essentially what brings the internet into your home.
  • router transmits the internet connection to multiple devices in your home or business, either over a wired Ethernet connection or over WiFi. The router also allows your devices to talk to each other and share information.
  • gateway combines the function of both the modem and the router into one device. All Brightspeed "modems" are these 2-in-1 gateways.


The bottom line: For many customers, these three words are interchangeable. Since most internet users today prefer the term modem, we use that word across our Support Center. We sometimes call it a router when talking about WiFi. And, if you contact tech support, agents may refer to it as a gateway.

Learn more >

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