How to change your Brightspeed WiFi password

A critical component of protecting your home network is creating a special password. You can update your WiFi password in two methods, as this article will demonstrate:

  1. From the Brightspeed Internet app (for some modem models)
  2. from your secure modem settings, which you can access on a computer or other connected device


Note that you may also want to customize your network name (SSID) to make it easy to recognize. 


Customers with the Zyxel C3510XZ modem, please follow the instructions to change Zyxel C3510XZ WiFi settings

For our newer modems, the Brightspeed Internet app is the easiest way to change your WiFi password. In the app, go to the My Services option in the bottom of the screen. Your app might look different based on which modem you are using. 

Download the Brightspeed Internet app

1. Select the name of the WiFi network you want to change.

select your network to change password screenshot for brightspeed internet app

2. Tap on the "Edit Network" option.

edit network to change password screenshot for brightspeed internet app

3. Change your password and save.

change password screenshot for brightspeed internet app

Is "Change My WiFi Password" not appearing on the app?

If this option isn't appearing in your app, here are a few things you can try:

  • Go to your app store, download any available updates on the Brightspeed Internet app, then try again.

  • Check to make sure the modem is fully plugged in and getting power.

  • Use the "Test My Service" link within the app to run a troubleshooter that can check for network issues. 

  • Reboot the modem through the app or by manually unplugging it, waiting a full minute, and plugging it back in.

  • If rebooting doesn't work, call or chat to have a service agent help you further troubleshoot the issue.

NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.

5.  If given a choice, select 2.4 GHz or 5 GHz. If you have both WiFi frequencies enabled, you should repeat steps 5-10 to change the WiFi password for both networks (you may use the same password for both if you want). Don't worry if you don't see the frequency options, as not all modems have this feature.

screenshot of modem settings showing 5 GHz selected

6.  Select "Wireless Security" in the menu on the left.

screenshot of modem settings showing Wireless Security in the menu

7.  Select the name of your wireless network (SSID). You can find the SSID printed on the modem sticker.

screenshot of modem settings showing SSID

8.  Your Security Type is printed on the modem's sticker.
The Encryption Type should be set to "Both."
If prompted to give the Authentication Type, choose "Open."

screenshot of modem settings showing security options
screenshot of modem settings showing "both" as encryption type

9.  To change your password, select "Use Custom Security Key/Passphrase" and type in your new password.

screenshot of modem settings showing new password entry

10.  Select "Apply" to save your changes, and you're done! Remember, you'll need to enter this new password on all of your devices to reconnect to your wireless network.

screenshot of modem settings showing "Apply" to save password

Password tips

If you are prompted to choose 64 bits or 128 bits, follow these guidelines:

  • 64 bits: Enter 10 characters*
  • 128 bits: Enter 26 characters*
    * Characters can only contain letters between A-F and numbers between 0-9 with no spaces. 

In all other cases, your custom password must:

  • Be between 8 and 63 characters long
  • Contain at least one number from 0 to 9
  • Contain at least one letter from A to Z
    Note: The space character can be used (but is not required)

Helpful hint: You can always log back in to the Wireless Security menu and select "Use Default" for the password if you forget or lose your password. This will restore it to the modem sticker's original setting.

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