How to change your Brightspeed WiFi password

A critical component of protecting your home network is creating a special password. You can update your WiFi password in two methods, as this article will demonstrate:

  1. From the Brightspeed Internet app (for some modem models)
  2. from your secure modem settings, which you can access on a computer or other connected device


Note that you may also want to customize your network name (SSID) to make it easy to recognize. 


Customers with the Zyxel C3510XZ modem, please follow the instructions to change Zyxel C3510XZ WiFi settings

Note: We are currently working on improving your Brightspeed Internet app experience. As a result, the option to change your WiFi password using the app is not available at this time. We will update you as soon as the upgrade is complete, so that you can enjoy even more control at your fingertips. You can still change your WiFi password  through your modem’s settings interface, by following our step-by-step guide.

We have created this step-by-step guide to help you successfully change your WiFi password through your modem’s settings interface.

NOTE:  Depending on your model, your modem's user interface may appear slightly different from the images below.

5.  Most modems provide WiFi over two frequencies, usually 2.4 GHz or 5 GHz. If given a choice, select either one of them. Don't worry if you don't see the frequency options, as not all modems have this feature.

screenshot of modem settings showing 5 GHz selected

6.  Select "Wireless Security" in the menu on the left.

screenshot of modem settings showing Wireless Security in the menu

7.  Select the name of your wireless network (SSID). You can find the SSID printed on the modem sticker.

screenshot of modem settings showing SSID

8.  Your Security Type is printed on the modem's sticker.
The Encryption Type should be set to "Both."
If prompted to give the Authentication Type, choose "Open."

screenshot of modem settings showing security options
screenshot of modem settings showing "both" as encryption type

9.  To change your password, select "Use Custom Security Key/Passphrase" and type in your new password.

screenshot of modem settings showing new password entry

10.  Select "Apply" to save your changes, and you're done! Remember, you'll need to enter this new password on all of your devices to reconnect to your wireless network. If you have a modem that offers two frequency options, go back to step 5, select the other frequency and repeat the steps to change the password.

screenshot of modem settings showing "Apply" to save password

Password tips

If you are prompted to choose 64 bits or 128 bits, follow these guidelines:

  • 64 bits: Enter 10 characters*
  • 128 bits: Enter 26 characters*
    * Characters can only contain letters between A-F and numbers between 0-9 with no spaces. 

In all other cases, your custom password must:

  • Be between 8 and 63 characters long
  • Contain at least one number from 0 to 9
  • Contain at least one letter from A to Z
    Note: The space character can be used (but is not required)

Helpful hint: You can always log back in to the Wireless Security menu and select "Use Default" for the password if you forget or lose your password. This will restore it to the modem sticker's original setting.

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