Using your Zyxel PK5000Z modem

NOTE:  This modem will be retired soon. The information below may help you use and troubleshoot this device, but for an optimized internet connection, it's time to upgrade! Learn how >

Zyxel PK5000Z modem

Features of the Zyxel PK5000Z

WiFi supported:  2.4 GHz 802.11 b/g/n

 

IP compatibility:  IPv4

Works with these Brightspeed internet services:

  • ADSL – up to 7 Mbps
  • ADSL2 – up to 20 Mbps

Note: Listed speeds reflect the maximum download speed the technology can deliver on Brightspeed services. In-home speeds may differ based on router setup, devices and other factors.

Modem troubleshooting tips

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Quick setup

Manual network (WAN) setup

If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.

Your modem's wireless settings control the WiFi network in your home. Click on the options below for details and step-by-step instructions.

Helpful WiFi topics

The modem status area of the user interface allows you to view several options and check how your modem is running. 

  • Connection status
  • WAN status
  • Ethernet status
  • Wireless status (find best channel)
  • Firewall status
  • Device table
  • NAT table
  • Routing table
  • IP QoS table
  • Modem table

The utilities menu gives you access to several additional tools to manage and test your modem. 

  • Traceroute
  • Diagnostic test
  • Web activity log
  • Time zone

Advanced settings give you even more control over your modem's configuration. Most of these are best for tech-savvy folks who are familiar with modems and networking. 

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