Using your Actiontec C2000A modem

NOTE:  This modem will be retired soon. The information below may help you use and troubleshoot this device, but for an optimized internet connection, it's time to upgrade! Learn how >

Actiontec C2000A modem

Features of the Actiontec C2000A

WiFi supported:  2.4 GHz 802.11 b/g/n

 

IP compatibility:  IPv4, IPv6

Works with these Brightspeed internet services:

  • ADSL – up to 7 Mbps
  • ADSL2 – up to 20 Mbps (40 Mbps pair-bonded)
  • VDSL – up to 40 Mbps (100 Mbps pair-bonded)
  • Fiber (GPON) – up to 940 Mbps

Note: Listed speeds reflect the maximum download speed the technology can deliver on Brightspeed services. In-home speeds may differ based on router setup, devices and other factors.

Modem troubleshooting tips

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Quick setup

Manual network (WAN) setup

If instructed to do so by a technician, you may have to manually change the WAN settings on your modem. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.

You can control your WiFi network by visiting your modem’s wireless settings area. Click on the options below for details and step-by-step instructions.

Helpful WiFi topics

The modem status area of the user interface allows you to view several options and check how your modem is running. 

  • HPNA status
  • Firewall status
  • Device table
  • NAT table
  • Routing table
  • Resource table

The utilities menu gives you access to several additional tools to manage and test your modem. 

Advanced settings give you even more control over your modem's configuration. Most of these are best for tech-savvy folks who are familiar with modems and networking. 

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