NOTE: This modem will be retired soon. The information below may help you use and troubleshoot this device, but for an optimized internet connection, it's time to upgrade! Learn how >
IP compatibility: IPv4
Works with these Brightspeed internet services:
Note: Listed speeds reflect the maximum download speed the technology can deliver on Brightspeed services. In-home speeds may differ based on router setup, devices and other factors.
Modem troubleshooting tips
Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.
Manual network (WAN) setup
If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. Visit the WAN setup page for step-by-step instructions on different WAN configurations, including PPPoE, IPoE and transparent bridging.
Your modem's wireless settings control the WiFi network in your home. Click on the options below for details and step-by-step instructions.
Helpful WiFi topics
The modem status area of the user interface allows you to view several options and check how your modem is running.
Advanced settings give you even more control over your modem's configuration. Most of these are best for tech-savvy folks who are familiar with modems and networking.
View all Modem/Router topics
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