Using your Actiontec Q2000 modem

NOTE:  This modem has been retired, which means it is no longer supported through Brightspeed tech support. If you are using this equipment, the information below may help you troubleshoot, but it's time to upgrade your modem! Learn how >

Actiontec Q2000 modem

Features of the Actiontec Q2000

WiFi supported:  2.4 GHz b/g; ADSL2+ and VDSL


IP compatibility:  IPv6

Modem troubleshooting tips

Tip: If the firmware link doesn't work, try another browser (Chrome is known to have issues with this kind of link). Or, right-click the link, select "copy link address", then paste the link into a new browser tab.

Your modem's wireless settings control the WiFi network in your home. Click on the options below for details and step-by-step instructions.

Helpful WiFi topics

The modem status area of the user interface allows you to view several options and check how your modem is running. 

  • Connection status
  • WAN status
  • Ethernet status
  • Wireless status (find best channel)
  • Firewall status
  • Device table
  • NAT table
  • Routing table
  • Modem table

The utilities menu gives you access to several additional tools to manage and test your modem. 

  • Traceroute
  • Diagnostic test
  • Web activity log
  • Time zone

Advanced settings give you even more control over your modem's configuration. Most of these are best for tech-savvy folks who are familiar with modems and networking. 

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